Cancellation and Refunds
Refund Policy
You can request a refund within 30 days of a purchase. Requests are reviewed case by case, and HotBot AI does not typically issue pro-rated refunds for partial billing periods. Cancelling your subscription stops future charges but does not by itself trigger a refund.
How to Request a Refund
Contact our support team at support@hotbot.com with your account email and the reason for your request.
Common Approved Refund Scenarios
- Canceling the trial before it converts to a full subscription
- Accidental double charges
- Unauthorized charges (see below)
Most approved refunds are processed within a few business days and will appear back on your original payment method.
Important Notes
- Please cancel your subscription at least 24 hours before your next billing cycle to avoid being charged for the next period.
- After cancellation, you will still have access to premium features until the end of your current billing period.
- Users in regions with stronger consumer protections (EU, certain US states) may qualify for exceptions during trial periods.
- Disputed charges should be reported within 15 days.